Privacy Policy

1. Introduction & Data Controller

At Lavin Wall Studio Ltd ("we", "us", "our", or "the Studio"), we are dedicated to safeguarding and respecting your privacy. This Privacy Policy details how we collect, handle, store, and protect personal data gathered through our website (lavinwallstudio.co.uk), our interactive quote calculator, digital consultation channels, and direct on-site printing services across the United Kingdom.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is Lavin Wall Studio Ltd, located at 57 Ashbourne Rd, Derby DE22 3FS, United Kingdom.

2. Personal Data We Collect

We may collect, use, store, and transfer different kinds of personal information about you when you request a custom wall printing estimate, book an on-site installation, or interact with our studio:

• Identity & Contact Details: Full name, telephone number (mobile/WhatsApp), email address, and installation site location or postcode.
• Project & Architectural Specifications: Wall dimensions (height and width), surface category (smooth plaster, textured brick, concrete, glass, or timber), room environment type (residential, commercial office, hospitality, education, or event space), and customer design briefs.
• Wall Imagery & Media Uploads: Digital photographs of client walls, architectural elevations, CAD diagrams, brand assets, logos, and custom artwork submitted for digital preview rendering.
• Authoritative Billing & Transaction Records: Authoritative job estimates, quotation reference numbers, invoice details, payment records, and project completion sign-offs. (Note: We do not store sensitive payment card details on our servers).
• Technical & Usage Data: Internet protocol (IP) address, browser type and version, time zone setting, operating system, and anonymous platform interaction telemetry.

3. How We Use Your Personal Data

We will only process your personal data when permitted by law. Most commonly, we use your data in the following circumstances:

1. To Calculate & Dispatch Authoritative Quotes: To derive precise square-meter pricing, surface base-coat requirements, and minimum callout thresholds based on our authoritative database rules, and to email you a confirmation breakdown.
2. To Produce Complimentary 3D Digital Previews: To superimpose your chosen mural design or branding directly onto photographs of your wall to ensure aesthetic alignment prior to vertical on-site printing.
3. To Deliver On-Site Vertical Wall Printing: To dispatch our technical printing technicians, transport high-resolution vertical UV printing equipment, and execute precision printing directly onto your wall.
4. To Communicate Regarding Project Milestones: To coordinate site surveys, agree upon surface preparation requirements, schedule appointment slots, and deliver post-print care instructions.
5. To Meet Statutory Legal Obligations: For tax records, corporate accounting, VAT filing, and dispute resolution.

4. Lawful Bases for Processing

Under Article 6 of the UK GDPR, we rely on the following lawful bases:

• Contractual Performance: Processing necessary to provide you with an authoritative quote or execute an agreed wall printing service agreement.
• Legitimate Interests: Necessary for our legitimate business interests, including studio quality control, customer inquiries management, and digital showcase curation (only where client consent has been granted for photography).
• Consent: Explicit client consent when submitting custom artwork, copyright declarations, or testimonial feedback.
• Legal Compliance: Adhering to statutory United Kingdom regulatory, accounting, and taxation obligations.

5. Client Wall Photography & Intellectual Property Protection

Photographs of your wall or architectural space submitted through our quote form are held securely and accessed exclusively by our graphic designers and technicians for rendering your 3D digital visualisation.

Following completion of your project, our studio may photograph the finished mural for our authoritative portfolio or social showcase, but we will never reveal sensitive interior layouts, private residential addresses, or confidential business details without your prior written agreement.

6. Data Security & Storage

We employ robust technical and organizational security measures to protect your personal information against accidental loss, unauthorized access, alteration, or disclosure:

• Encrypted HTTPS/TLS transmission across all web channels and API communications.
• Role-based administrative authentication utilizing industry-standard JSON Web Tokens (JWT) and bcrypt password hashing.
• Secure cloud infrastructure with automated database persistence and regular backups.
• Restricted internal access permitting only authorized staff members to inspect customer project records.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for satisfying legal, accounting, tax, or reporting requirements. Quote records are typically retained for 24 months to assist clients with future project revisions or secondary wall matching. Statutory transaction records are preserved for 6 years in accordance with UK corporate record-keeping laws.

8. Your Legal Rights Under UK GDPR

Under United Kingdom data protection law, you possess key rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you (Data Subject Access Request).
• Right to Rectification: Request correction of inaccurate or incomplete personal information.
• Right to Erasure ("Right to be Forgotten"): Request that we delete your personal data where there is no good reason for us continuing to process it.
• Right to Object or Restrict Processing: Object to or request the limitation of your personal data processing under specific circumstances.
• Right to Data Portability: Request the transfer of your personal data to you or a third party in a structured, commonly used electronic format.

To exercise any of these rights, please contact our data protection team in writing at quote@lavinwallstudio.co.uk. We respond to all legitimate requests within one calendar month.

9. Contact Us & Supervisory Authority

If you have questions, concerns, or requests relating to this Privacy Policy or our data handling practices, please contact:

Data Protection Officer
Lavin Wall Studio Ltd
📍 57 Ashbourne Rd, Derby DE22 3FS, United Kingdom
📞 +44 7808 964907
✉ quote@lavinwallstudio.co.uk

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (ico.org.uk). We would, however, appreciate the chance to address your concerns directly before you approach the ICO.